If I'm unable to pre-activate a radio, who should I contact?
If your dealership encounters radio activation issues, please know that our SiriusXM Dealer Support Agents are available to help. If a radio does not activate after using the Improved SiriusXM Dealer App, please contact SiriusXM Dealer Support at 1-800-852-9696, and they will be happy to assist.
If I have a question that isn’t addressed in these FAQs, who can I contact?
If you have questions about this program or need help with enrollment, please contact your Regional Manager or send us an email at SXMDealerPrograms@siriusxm.com.
For questions on the activation status of your dealership, please contact CDK Data Services, Inc. at 1-855-587-6062. Or for RR ERA dealers only, contact Reynolds support at 1-800-767-0080
If your question is about radio activation and satellite radio service, please contact SiriusXM Dealer Support at 1-800-852-9696